Effective Date: 01 June 2023

Vintageverse.in is owned and operated by Aqwear.

This Return and Refund Policy explains how Aqwear (“we,” “us,” or “our”) manages returns and refunds. By using our website and placing an order, you consent to the returns and refunds as described in this policy.

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return and refund policy.

Please read the following guidelines for returns and refunds.

Eligibility for Returns:

1. Products must be unused, unworn and in the same condition as received with all the original tags attached and packaging must be intact.

Return Period:

2. You have 7 (Seven) days from the date of delivery to initiate a return.

How to Initiate a Return:

3. You can contact our customer support over a phone call or WhatsApp chat or by email along with your order number to initiate a return.

Non-Returnable Items:

4. Certain items, such as personalised or customised / custom-made products are not eligible for return.

Return Shipping:

5. On initiating a return and confirmation, our support team will start the process and you will be informed for the collection of the return.

Inspection and Processing:

6. Once we receive your returned item, our team will inspect it to ensure that it qualifies our eligibility criteria and we will initiate your refund process.

Refund Process:

7. Upon inspection of the returned item and approval by our team and qualifying the eligibility criteria, we will process your refund within 5 (Five) days.

Refund Method:

8. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account.

Defective or Incorrect Items:

9. We make sure that all our products are thoroughly inspected in every step of processing the order. If you still receive a defective or incorrect item, please contact our customer support within 3 (Three) days of receiving the order for assistance.

Changes to the Terms:

10. We may update this Return and Refund Policy from time to time to reflect changes in our practices or applicable laws without prior notice. The updated version will be indicated by an updated “Effective Date” at the beginning of this policy. We encourage you to review this policy periodically to stay informed about returns and refunds.

Contact Us:

11. If you have any questions, concerns or requests regarding this Return and Refund Policy, please contact us at:

Aqwear

Address:
57, 9th Main Road
Begur Road, Bommanahalli
Bengaluru 560068
Karnataka
India

Email: contact@aqwear.com

Phone: +91 888 427 9327

We will do our best to address your inquiries in a timely manner.

By using our website and placing orders, you signify your acceptance of this Return and Refund Policy. If you do not agree with the terms of this policy, please refrain from using our website.

Thank you for your trust in Aqwear.